Template FAQ

The most asked questions & answers are provided below for your convenience:

• How long does delivery take?

Once we receive payment, we will email your licensed copy of the template to you within 24 hours.

Over 90% of all orders are delivered by email within 2 hours.

We also post a CD-ROM version to you that includes all of your bonus templates.

The CD-ROM will arrive in approximately 2 to 7 working days - depending on your location.

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• Will the templates work on my PC?

  The template requires Microsoft Word 97 or greater.

  The CD will launch automatically on most Microsoft Windows PCs.

• Is there a trial version I can download?

  No. Due to our template being a 100% editable Microsoft Word template, we are unable to provide a trial version.

• Are taxes and shipping costs included in the price of the template?

Yes. All postage costs and applicable taxes are included in the price.

• What countries will you ship the template to?

Just about anywhere! We can deliver our templates to over 190 countries.

• If I need help, can I get support completing the template?

Yes, we're here to help! Free 12 months support is currently included in the price of the template. Visit our support page, and ask as many questions as you like - our expert consultants answer most support questions in under one hour.

• What is the difference between a DRP and a BCP?

In the traditional business context, a Disaster Recovery Plan (DRP) should be purely focused on recovering the IT&T aspects of the business. A Business Continuity Plan (BCP) has a much more comprehensive scope then a mere DRP as it is focused on the whole business. E.g., includes procedures and process that provide for all key processes (including IT&T) of the business.

Nevertheless, the two terms are frequently used interchangeably.

(Note: Emergency Services E.g., Police, Ambulance, and Fire Brigade use the term 'Disaster Recovery' in the context of catastrophic events that normally involves a substantial loss of life - Earthquake, Wildfires, Terrorism Etc.)

• Will the template work on a Mac?

Yes. You will need to be running the Mac version of Microsoft Word, or MS Word compatible word processor software.

• I'd like to know more, can I speak to someone?

Yes, please use our contact us page & one of consultants will be happy to call you and discuss your requirements in detail.